Frequently Asked Questions

Our standard check in time is 4pm. An early check-in can be arranged upon availability, but it will need to be approved.

Within each property description, you will find if the property is “Pet Friendly”.
If a property is described as “Pet Friendly - upon application”, we will communicate with you directly to ensure that the property is suitable for your pet. If suitable, we will approve your application.

We ask that approved applicants to follow the general rules:
- Keep pets off beds, furniture and all carpeted areas, as much as possible
- Ensure that they do not cause any damage to the property inside or outside
- Clean up after them, prior to departing
- Remove as much pet fur as possible, prior to departing

Please Note: Additional charges will occur if the general rules are not followed for pets.

Yes. When quoted, we will base it on the number of people you have advised. If you have additional guests, please let us know. Failing to do so will result in a breach of our Terms & Conditions and your bond will be negated. This may also result in the early termination of your stay.

Yes. Within our Terms and Conditions, the guest must be over 25 years of age unless otherwise agreed. Photo Identification must be presented prior to arrival. Some properties may have a higher age minimum, which must be adhered to.

Yes. We do require a $1000 bond for bookings, as per our Terms and Conditions.

A twenty five percent (25%) deposit of the Total Booking Fee is required to secure your booking and must be paid at the time of making your booking.

The balance of the Total Booking Fee must be paid at least one (1) month before your arrival date.

For bookings made within one (1) calendar month before your arrival date, full payment is required at the time of booking.

No. We have a minimum stay of 2 nights for our properties, which is also dependant on the season and availability.

*Please contact us if you require the full list of our Terms and Conditions.