Frequently Asked Questions

Guest will receive the properties access information via email 24 hours prior to check in. Each property is fitted with a key safe for easy self check in.

Our standard check in time is 4pm however, we do our very best to have all bookings checked in at 2pm.

During busy periods and in the event that another booking has departed on your check-in day, your check in time may be 4pm.

Our standard checkout time is 10am. If the property is not booked after your stay we can usually offer you a late checkout. This can be confirmed by giving us a call the day before your departure.

Within each property description, you will find if the property is “Pet Friendly”.
If a property is described as “Pet Friendly – upon application”, we will communicate with you directly to ensure that the property is suitable for your pet. If suitable, we will approve your application.

We ask that approved applicants to follow the general rules:
– Keep pets off beds, furniture and all carpeted areas, as much as possible
– Ensure that they do not cause any damage to the property inside or outside
– Clean up after them, prior to departing
– Remove as much pet fur as possible, prior to departing

Please Note: Additional charges will occur if the general rules are not followed for pets.

Yes. When quoted, we will base it on the number of people you have advised. If you have additional guests, please let us know. Failing to do so will result in a breach of our Terms & Conditions and your bond will be negated. This may also result in the early termination of your stay.

As part of our Terms and Conditions, guests are required to be over the age of 25 in order to make a booking with us.

We do not accept Schoolies group bookings.

Yes. Within our Terms and Conditions, the guest must be over 25 years of age unless otherwise agreed. Photo Identification must be presented prior to arrival. Some properties may have a higher age minimum, which must be adhered to.

Yes. You may be required to pay a $1,000, $1,500 or $2,000 upfront bond prior to your arrival. Whether this is required can be found on the properties listing page.

We strive to have your bond refunded within a week, however in some cases this may take up to 14 days. Move information can be found in our Terms and Conditions.

A twenty five percent (25%) deposit of the total booking fee is required to secure your booking and must be paid at the time of making your booking.

The balance of the total booking fee must be paid at least one (1) month before your arrival date.

For bookings made within one (1) calendar month before your arrival date, full payment is required at the time of booking.

We accept Visa or Mastercard (please note a 1.5% sur charge applies to all credit card payments).

For fee free payment, guests are welcome to pay via direct deposit. Please give us a call on 03 5984 2666 if you would like to pay via direct deposit.

If you choose to cancel your booking, the following applies:

• If cancelled more than 60 days prior to your arrival date – you will receive a refund on your deposit payment, minus a $187 cancellation fee, & any credit card fees paid.
• If cancelled between 30-60 days prior to your arrival date, your 25% deposit payment will be forfeited.
• If cancelled within 30 days of your arrival date, the full booking amount will be forfeited.

Unfortunately we have a minimum stay of 2 nights for our properties, which is also dependant on the season and availability.

*Please contact us if you require the full list of our Terms and Conditions.

Hotel quality linen and towels are provided by Peninsula Holiday Rentals. Just remember to bring your own beach towels.